SecureNow


Bank of Botetourt has added a new one-time passcode security feature to help keep your accounts safe and secure. Here’s what to expect when accessing Bank of Botetourt from your desktop or mobile:

You will receive a one-time passcode to the phone number listed on your account. This will be a one-time passcode sent to you during the log in process, so it is important that the phone numbers on your account(s) are accurate.


Quick Tip: If you do not receive a passcode because of an inaccurate phone number, please contact our Customer Care Center at 540-591-5000 to update your information.

To avoid interruption in accessing your Bank of Botetourt accounts from your desktop or mobile browser, please make sure the phone numbers listed on your accounts are accurate.  To view your current contact information, click on the profile image near the log out button at the top right of your screen and select “User Profile.” You will then see options to make changes to your address, phone numbers, email and more.

SecureNow One-Time Passcode Verification


The passcode verification will appear the first time a user logs in after the feature is implemented. It will appear each time the system does not recognize the device or location of the user.

Instructions for first time log in:

  • Enter your mobile phone number.
  • Choose how to receive your one-time passcode.

    Text Message- Choosing “send text message” will prompt the system to send you a SMS text message with the one-time passcode. This SMS message can only be sent to a mobile device. 

    Phone Call- Choosing “call phone” will prompt the system to send you a recorded voice call with the one-time passcode. This call can be sent to a mobile device or home phone.
  • Enter your one-time passcode.
    • Once you receive your recorded or SMS delivered passcode, you will be prompted to enter the passcode.
    • When the passcode has been entered, and “continue” is selected, the user will be taken to the home screen of Online Banking and will continue as usual.

 

Account Alerts


Account alerts are not a new service; however, they are being upgraded. All the alert types such as low balance and ACH alerts will still be available along with numerous other real-time financial events such as pending loan payments and suspicious transactions. This exciting upgrade now provides an option to receive real-time alerts via email, text message, and push notifications on your mobile phone!

If you log into online banking under personal online banking or business online banking, you will have the option to enroll for Account Alerts. You will enter in contact information and be asked to validate. Once validated you can click Next to set up new alerts. Alerts can still be set up and accessed through the bell icon at the top of your online banking page. Push notifications must be turned on through your mobile app first and then the alerts can be set up for push notifications within online banking.

PLEASE NOTE: ALL PREVIOUS ALERTS SET UP THROUGH OUR OLD ALERT SYSTEM WILL NO LONGER BE RECEIVED. YOU MUST SET UP NEW ALERTS. IF YOU HAVE ANY QUESTIONS, PLEASE CALL 866-420-2265 OR CONTACT YOUR LOCAL BRANCH.

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