A message to our customer about coronavirus

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As a community bank, we felt it was important to bring this message to our customers and communities to help everyone remain informed as to how we plan to operate given the current circumstances. The health and well-being of Bank of Botetourt employees and customers is our highest priority.

We will continue to provide community banking services to our customers and communities and encourage anyone with questions to please contact us by phone, through our website or our social media platforms (Facebook, Instagram, LinkedIn, Twitter, YouTube).

What is Bank of Botetourt doing?

Our Pandemic Planning Team is in constant communication and making decisions daily based on the information available to us.

Are there any facility operational changes?

At this time, all Bank of Botetourt facilities are operating under controlled access.  We anticipate we will have to continue to operate this way until June 10, 2020 based on Governor Northam's Executive Order 55.

With that being said, we will permit access on an individual basis for certain services. The number of people allowed inside at any given time will be controlled. Anyone permitted access will first be screened for symptoms.

Bank employees will continue to be available by telephone, video conference, or by scheduled appointment if necessary. Please contact your local office or call 540.591.5000 and we will make a plan together.

We have increased the frequency of our hygiene practices in several ways to keep our facilities clean and our communities safe:

  • We have increased efforts to sanitize and disinfect high-touch surfaces on a more frequent basis. This includes our drive-thru tubes, which will be cleaned after each use.
  • We are increasing our signage and messaging across all channels to continue to build awareness and adherence to CDC, VDH and DOH general health and prevention guidelines.
  • Sanitizing cleaner and hand sanitizer is available for employee and customer use in our lobby areas.
  • Many of our employees have been and will continue working remotely from their homes.
  • A rotation system and revised work schedule began for our retail employees on Monday, 3/23/2020. This is to practice and maintain physical distancing to protect our employees and to ensure we are still able to provide service to our customers.
  • Thank you for doing your part to help keep Bank of Botetourt offices healthy and safe environments.

If a Bank of Botetourt employee or customer is infected, what’s your plan to ensure the virus doesn’t spread?

If this happens, we will work closely with County and State officials to follow all protocols to help protect the health and safety of our community.

Bank of Botetourt employees and customers are asked to stay home when ill. We rely on each individual to self-assess their symptoms and illness, and will continue to enforce our wellness policies.

We will continue to closely monitor information and guidance from public health officials as the situation develops.

Are my deposits safe?

In light of recent developments related to the coronavirus, the Federal Deposit Insurance Corporation (FDIC) is reminding Americans that FDIC-insured banks remain the safest place to keep their money.

The FDIC is also warning consumers of recent scams where imposters are pretending to be agency representatives to perpetrate fraudulent schemes.

During these unprecedented times consumers may receive false information regarding the security of their deposits or their ability to access cash. Neither the FDIC nor Bank of Botetourt would send unsolicited correspondence asking for money or sensitive personal information. The agency nor the Bank would ever contact people asking for personal details, such as bank account, credit and debit card numbers, Social Security numbers, or passwords.

Consumers may also be contacted by persons who claim to be employed by an agency, bank, or another entity. These scams may involve a variety of communication channels, including emails, phone calls, letters, text messages, faxes, and social media. Scammers might also ask for personal information such as bank account numbers, Social Security numbers, dates of birth, and other details that can be used to commit fraud or sell a person’s identity. Consumers should not provide this information.

Contact us at 540.591.5000 if you have any questions or concerns about your accounts or inquiries you may receive. Visit our website for more information on preventing identity theft and how to protect your data.

Will I still be able to access online and mobile banking?

Yes. We encourage you to utilize our technology to maintain physical distancing during this time. Through our personal and business online along with personal and business mobile banking you can initiate transfers, make mobile deposits, person-person payments through Zelle®, ACH, wires, initiate loan payments and pay bills.

How can I enroll in online banking?

Please visit our website to sign up or call 540.591.5000 to speak with someone who can walk you through the process.

What if I am facing financial hardship and out of work due to COVID-19?

Please reach out to us so we can work together on a solution. We encourage customers to be in contact with us by calling 540.591.5000 to discuss or contact your local office.

Will I still be able to use my Bank of Botetourt Visa® Debit or Credit Card?

Yes. We encourage you to use your Bank of Botetourt personal or business Visa® Debit or Credit Card in place of cash during this time as it is more sanitary.

How can I get access to cash, if needed?

ATMs. All Bank of Botetourt ATMs are stocked and monitored frequently.

What if I am unable to make my loan payment on time?

The Bank’s lending and credit team is meeting regularly to discuss efforts and strategies to work with our customers that may be directly or indirectly impacted. Bank of Botetourt will work with customers on an individual basis and encourage customers to be in contact with us by calling 540.591.5000 or by contacting your loan officer if you need assistance.

What if I overdraw my account and am unable to get to the bank to make a deposit?

Please use our online or mobile banking to initiate a transfer from your account. If you are unable to utilize our online services, Bank of Botetourt will work with customers on an individual basis. We encourage customers to be in contact with us by calling 540.591.5000 to discuss or contact your local office.

Will I be able to get a Cashier’s Check, if needed?

Yes. Bank of Botetourt will ensure that our customers will continue to have access to this service, among others.

What if I need to open a new account?

Bank of Botetourt will work with customers on an individual basis to ensure they are still able to open accounts. We also offer online account opening and encourage using this resource as much as possible:

What if I need to access my safe deposit box?

Bank of Botetourt will work with customers on an individual basis to ensure they are still able to access their safe deposit box. Please call your local office to make arrangements or stop by in person and wait to be admitted.

What if I need to drop off or pick up coin for my business?

Bank of Botetourt will work with customers on an individual basis to ensure they are able to maintain access to these and other essential banking services. Please call your local office to make arrangements or stop by in person and wait to be admitted.

How do I submit a file?

To send us a secure file, please click here.

“We are continuing to monitor the situation as it develops, and any decisions we make moving forward will have the best interest of our employees, customers and communities at heart. In addition, our planning and investments in technology over the past several years have prepared us for scenarios like this, and we encourage customers to take advantage of our online services. Throughout this process, we have been continuously refining and implementing new procedures and we have instructed anyone who is not feeling well to stay home and to self-monitor their symptoms. The precautions we have instituted are guided by CDC and VDH recommendations. Our entire team is ready and standing by to support you. You rely on us every day for your financial needs, and we will continue to provide reliable access to the important services you count on. Thank you for your patience and trust as we work through this together.”

-G. Lyn Hayth, III
President & CEO

Additional Information and Resources:

 

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